Refund and Returns Policy

At chictrendi, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and returns policy to ensure your shopping experience with us is smooth and hassle-free.

Returns

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Timeframe: You have 30 days from the date of purchase to initiate a return.
• Process: To start a return, please contact our customer service team at info@chictrendi.com with your order number and reason for the return. We will provide you with instructions on how to send your item back to us.

Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within a certain amount of days.
• Partial Refunds: In some cases, only partial refunds are granted (if applicable). This includes items with obvious signs of use, any item not in its original condition, or any item returned more than 30 days after delivery.

Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@chictrendi.com and we will provide instructions on how to proceed.

Shipping

• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Shipping Refunds: If you receive a refund, the cost of return shipping will be deducted from your refund.
• Tracking: Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@chictrendi.com.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at info@chictrendi.com. We are here to help!